Last updated: November 2025
Feel Good Norfolk (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we keep it secure, and your rights under UK data protection law (including the UK GDPR and the Data Protection Act 2018).
By using our website or providing your information to us, you agree to the terms of this Privacy Policy.
1. Who We Are
Feel Good Norfolk
Website: https://feelgoodnorfolk.co.uk
Email: hello@feelgoodnorfolk.co.uk
Address: 2 Bagleys Court, Pottergate, Norwich, NR2 1TW
We are the data controller for the personal data we collect.
2. What Personal Data We Collect
a. Newsletter Sign-Up
– Email address
– Name
b. Community Hub Form (Google Form submissions)
This includes:
– Name
– Age
– Email address
– Health challenges
– Income status
– Information you choose to provide in the form
– Any additional details provided about your enquiry or involvement in community activities
c. Business Directory Listings
Provided by the business or representative:
– Business name
– Contact person name
– Business email
– Business phone number
– Business address
– Website and social media links
– Description, services, images, logos, and other listing content
– Any additional optional information submitted during listing creation
Important:
Information submitted for a business listing will be publicly displayed on our website, unless stated otherwise.
d. Website Usage & Cookies
We may collect:
– IP address
– Device information
– Pages visited, actions taken, referral source
– Cookies and similar tracking data
3. How We Use Your Personal Data
Newsletter:
– Sending email updates, news, and marketing (with your consent)
Community Hub:
– Responding to enquiries
– Facilitating participation in community activities, events, and services
– Understanding community needs and feedback
Business Directory:
– Creating, publishing, and managing online directory listings
– Contacting businesses regarding their listings
– Promoting local organisations and services
General Purposes:
– Improving our website and services
– Responding to messages and enquiries
– Maintaining internal records
– Complying with legal obligations
4. Legal Bases for Processing
We rely on:
– Consent
– Contract
– Legitimate interests
– Legal obligation
5. How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your personal data.
6. Sharing Your Personal Data
We do not sell your data.
We may share data with:
– Service providers
– Public website visitors (directory listings only)
– Regulators or legal authorities
– Professional advisers
7. International Transfers
We do not transfer data outside the UK.
8. How Long We Keep Your Data
– Newsletter data: until unsubscribe
– Community hub responses: as required then archived/deleted
– Directory listings: while published
– Analytics data: per provider default
9. Your Rights
You have rights of access, rectification, erasure, restriction, portability, objection, and withdrawal of consent.
10. Cookies and Tracking Technologies
See our Cookies Policy.
11. External Links
We are not responsible for third party websites.
12. Children’s Data
Not intended for children under 16.
13. Changes to This Policy
We will update this page with any changes.
14. Complaints
Contact us at hello@feelgoodnorfolk.co.uk or the ICO.
